Shopping Bag

Shipping and Returns

Shipping Policies

At present we ship only within Canada and the US. If you are a Canadian customer and would like a package shipped overseas (e.g. as a gift) please contact info@bumbini.ca.

We try our utmost to have your parcel shipped by the next business day, but it can take up to 3 days. You will be notified via email once your order has shipped.

We are going green and no longer including a printed invoice in your package. If you require one, please let us know in the order comments. As well, whenever possible we ship in recycled boxes or reclaimed packing material in an effort to reduce our environmental impact.


Shipping Canada Wide (Free for orders over $175!)

All of our parcels are shipped using Canada Post Expedited and our rates include $100 of insurance coverage and a tracking number (please contact us if you would like us to ship your order with full insurance - not a bad idea if you are planning to place a large order) and we can let you know what the cost will be. 

As soon as your parcel is shipped you will be sent an email notifying you that your order has been shipped, and will include your tracking number. 


Once your parcel is in the hands of Canada Post, Canada Post is responsible for its safe delivery. In the event that your package arrives damaged or does not arrive within the expected delivery time frame, as outlined below, please contact us immediately at info@bumbini.ca so that we can initiate a claim for you with Canada Post.


All rates are before taxes, are in Canadian dollars and are subject to GST/HST. 

The following are the delivery service standards set by Canada Post, as shipped from Ottawa:


 Destination   

 Delivery Time     

 Ontario & Quebec

 1 - 2 days

 Eastern Canada

 2 - 3 days

 Western Canada

 4 - 6 days

 British Columbia

 5 - 6 days

 Territories

 5 - 10 days


 If you require a faster delivery service please contact us at 613.323.7534, or email us at info@bumbini.ca

$2.00 Letter Mail Option

Ordering just one diaper or a swim diaper? Thanks to our handy dandy vacuum sealer, we can now offer you $2 letter mail shipping. (Note: we will extend this shipping to any small products that can fit in an envelope e.g. Snappis, RLR, repair kits etc. If in doubt, give us a shout!)

This option does not have insurance - if you require tracking/insurance, please select the expedited standard shipping. We assume no responsibility for lost or damaged letter mail items. Orders must be light weight and flat, in which packaging may be removed to make items fit rendering them non-returnable. Orders that do not qualify will be billed via PayPal for balance of flat rate shipping.


Pick Ups

This option is also available in Ottawa by appointment. We are local, so we can have your package ready within 1-2 days. We will send you an email when your order is ready to pick up.


Shipping to the United States 

We are happy to be able to provide a little Bumbini sunshine to our Southern neighbours. Packages will be shipped via Canada Post/USPS by the most economical tracked method. You will be responsible for any taxes and/or duties that may be charged by US customs.

Due to manufacturer's policies, we are unable to ship the following products outside of Canada: bumGenius, Flip, Hemp Babies, and Funky Fluff. If your order contains any of these items, we will cancel them from your order and email you to see if you would like us to process the remaining items. 


Returns

We really believe in the products that we carry and we want you to be just as happy with them as we are. If you are not pleased in any way we will do what we can to help. 

We make every effort to process your order in a timely fashion. As such, if you contact us to request to cancel or exchange, your order will be subject to a 10% restocking fee.


To process a return / exchange the following conditions, apply:

  • If you wish to return items purchased on our website, please contact us within 15 days of receipt for a refund (minus shipping and handling charges) for exchange or store credit.

  • Prior to returning or exchanging an item, you must first email info@bumbini.ca

  • All items must be returned with the original receipt and in resalable condition: new, unused, unwashed, and with all original tags and packaging intact. Any item that is returned to us in less than resalable condition will be returned to the purchaser at their expense.

  • Returns will be processed upon receipt of package and credit automatically be applied to original method of payment after the item is received, inspected and approved for refund.

  • For hygienic reasons - no refunds or exchanges on gift cards, trial diaper kits, cloth / swim diapers, personal care products (plates, bowls, menstrual care, skin care products), baby carriers, special orders, discontinued, clearance or sale merchandise or any merchandise without packaging and tags removed.     

  • No refunds on Diaper Trial Kits even if mailed before rental period has expired.

  • We suggest that you purchase postal insurance as we are not responsible for packages that are lost or damaged in transit to us.

  • Shipping charges are nonrefundable and the shipping costs to return the item(s) are the customer's responsibility. All items purchased with a free shipping offer will have the actual shipping cost deducted from the refund. Any new shipping and insurance costs will be the customer's responsibility.

  • For exchanges, the customer is responsible for the costs of shipping the items to Bumbini.


    Warranty

  • If you believe the product you have purchased is defective, most manufacturers prefer to handle warranty issues directly for quality control.  We are happy to direct you to the appropriate company for warranty claims, as well as provide you with a copy of your receipt.  Email Bumbini at info@bumbini.ca to assist you in the warranty process.